Case study – an overall system view

We will now walk through the process you would take to develop dashboards for Steven the Service Manager. If you recall from Chapter 1, he works in service delivery. He wants the organization’s services to run as smoothly as possible.

We will start with a use case; in an earlier section in this chapter, Developing a dashboard purpose, we recorded the following requirement from Steven:

“Overall, a system view that helps me see the wider picture. If there is a problem, I need the information to identify who can solve it. I will view this on my computer.”

This can be broken down into the following:

• A top-level system view
• Problem indicators (to highlight issues)
• More detail when needed
• Assistance in identifying who can help

We then need to gather information from documentation and by having conversations.

We have been using the OpenTelemetry demo app throughout the book; fortunately...