Summary

This chapter provided a comprehensive overview of managing phone numbers and services for Microsoft Teams Phone. By understanding how to choose and implement a PSTN solution, manage phone numbers, and configure various voice settings, you are now equipped to ensure seamless communication within your organization. You can now evaluate and select the appropriate PSTN option – whether it is Calling Plan, Direct Routing, Operator Connect, or Teams Phone Mobile – based on organizational needs and infrastructure.

You also covered how to add, change, or remove emergency addresses to ensure accurate location information for emergency services, as well as how to configure emergency calling and call routing policies to handle and notify appropriate personnel during emergencies. The chapter also detailed the processes for provisioning and managing phone numbers for users, services, and conferencing bridges, including ordering new numbers, porting existing numbers, and...