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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

Custom templates

If the robust Partner Central and Customer Service templates don’t suit your needs and you have stringent design standards the standard templates can’t meet, let’s review other options we referenced earlier. Salesforce has five templates focused on custom development on the platform: Build Your Own (Aura), Build Your Own (LWR), Microsite (LWR), Salesforce Tabs + Visualforce, and Aloha:

Figure 5.7: Custom templates for Experience Cloud

The primary difference between these sites with the exception of Aloha is the language you can use to customize them and call data within Salesforce and/or to APIs. While you can layer HTML and CSS on top of your code base for styling, Build Your Own (LWR), Microsite (LWR), Build Your Own (Aura), and Salesforce Tabs + Visualforce each use their own language as specified in their name. To use any of these templates, your developers will need to be skilled in their respective languages...

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