Troubleshooting permissions
Just like notifications, it can be very frustrating to troubleshoot permission settings. To help with this, JIRA also provides a Permission Helper to assist administrators with pinpointing settings that prevent users from accessing certain features.
The Permission Helper works similarly to the Notification Helper:
- Browse to the JIRA administration console.
- Select the System tab and then the Permission helper option at the bottom.
- Specify the user that is having access problems in the User field.
- Specify the issue to test with.
- Select the permission the user does not have (for example, Edit issue).
- Click on Submit.
As shown in the preceding screenshot, the user, Patrick Li, cannot edit issue DEMO-3 because he is not in the Internal Only issue security level, which is required as per the Default Permission Scheme used.
