Summary

Many new tenant experience applications are being introduced that are capable of handling, automating, or even eliminating certain building-related work order requests. Those requests that are processed can be opened, tracked, and updated by the use of IoT sensors and devices throughout a building. The aftermath of the pandemic is seeing a significant rise in smart space management, using data collected from IoT sensors and devices, and the use of DA. Building operators can gain efficiency and lower costs using workforce applications. Building amenities, tenant services, and customized tenant apps can create new revenue sources while increasing tenant satisfaction.

Part 1 of this book has explored the numerous IoT smart applications that are possible, and without a doubt, that list will continue to grow. In the next chapter, we will kick off Part 2 of the book by examining smart building architecture and the smart building ecosystem.