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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy
Custom Integration Capabilities

So far, we've covered the core platform, the applications available, as well as related services that integrate with Dynamics 365 through configuration only. These are services that, while they might come at a premium, are meant to function alongside the platform for increased usability and overall value.

This only takes us so far. In the current market, with an aggressive push toward Digital Transformation, we often see multiple platforms, the best of the breed, working alongside each other. We create modular systems that tightly integrate, but can easily be swapped and replaced by new or better components at any time.

In order to have a complete ecosystem, we need more than just a set of tools meant to work with each other. We need the capability to integrate with other systems.

In this chapter, we will look at a few tools available from...

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