Assessment exam

Question 1

Bill and Vanessa have a difference of opinion about how the schedule should be managed, and their squabble is making the team uncomfortable. You call a meeting with the entire team and begin to discuss the scheduling issues before asking the team to discuss a variety of solutions, analyze them, and decide on a course of action. What conflict resolution style was used here?

1. Negotiate
2. Compromise
3. Smooth
4. Collaborate

Question 2

Karen is a senior team member and has always completed her work on time. This week, her coworker, Frank, has managed to put Karen behind schedule because he missed a crucial step in the project and now needs to rework it. Karen comes to you and is frustrated because she is never behind schedule. As the project manager, you tell her that you understand but that it isn't that big of a deal in the grand scheme of things and that you appreciate her diligence and hard work. What conflict management style...