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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Deploying the solution via CloudFormation

With our instance ID in hand, we can now begin the process of deploying the solution. I've chosen CloudFormation here because users of AWS widely understand it. You might opt for another Infrastructure as Code (IaC) tool such as Terraform for your integration in your organization. It's important to understand the pros and cons of your IaC tooling before you start programming your integration.

To begin the deployment, access CloudFormation via the AWS console. CloudFormation is located under the Management & Governance section, as shown in Figure 8.4:

Figure 8.4 – CloudFormation

Download the template file from https://connect-up-and-running.info/files/connect_lambda.yaml. When you access the CloudFormation console, click the Create stack button in the screen's upper right noted in Figure 8.5:

Figure 8.5 – Create stack

A dropdown will appear; since we haven...

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