Summary
This chapter and the preceding chapter (Chapter 7, Is Change Difficult for Your Organization?) covered a vast array of important information and techniques to pass the Nonprofit Cloud Consultant Certification and to successfully prepare to implement Nonprofit Cloud for an organization. In Chapter 7, Is Change Difficult for Your Organization?, we learned about organizational alignment and change management, the importance of governance and Centers of Excellence (CoEs), and user adoption and metrics for success.
In this chapter, we learned what the five whys methodology is and how to use it to interrogate pain points. Using the five whys, you can establish the root cause of problems. We also learned about user stories and how those stories define the functionality needed to achieve the goals of implementing new technology. The second half of the user story, the acceptance criteria, is a key part of defining the success of the implementation itself. With user stories and acceptance...