You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

Why subscribe?

20. Other Books You May Enjoy

End User Training

In the previous chapter, we discussed user acceptance testing (UAT) and why it is crucial for successful go-live and for improving user adoption and gaining trust by working with business testers. We saw the benefits from business users performing test real-life business end-to-end scenarios. By performing UAT, we also saw that we can ensure the new functionality does exactly what it is intended to do and meets the business requirements.

So far, we have built an excellent system of features and functions and come almost to the end, completed our UAT successfully and obtained sign off from stakeholders, and are ready for a grand go-live. The last thing left before we hand the system over to our users is end user training. What good will it be if the users do not know how the system functions, what features are available, or how to navigate the system?

End user training is as important as all other training: it plays a vital role in the successful adoption of...