Chapter 6—Managing your Site

• Unauthorized access hits Sony PlayStation accounts http://news.yahoo.com/unauthorized-access-hits-sony-playstation-accounts-032717845.html

• BlackBerry outage for three days caused by faulty router says former RIM staffer http://www.guardian.co.uk/technology/2011/oct/14/blackberry-outage-faulty-router-suspected

• BlackBerrys buzz back to life after a long outage http://on.msnbc.com/vmCE43

• WordPress.com suffers Largest DDoS attack in its history http://techcrunch.com/2011/03/03/wordpress-com-suffers-major-ddos-attack/

• WordPress hit with massive hack attack http://www.huffingtonpost.com/2011/03/03/wordpress-down-ddos-attack_n_830958.html

• The Zappos Way of managing http://www.inc.com/magazine/20090501/the-zappos-way-of-managing.html

• It's time to fire some of your customers http://blogs.hbr.org/tjan/2011/08/its-time-to-fire-some-of-your.html

• Before you link pay to customer feedback—five essentials http://blogs.hbr.org/cs/2011/09/how_to_link_pay_to_customer_fe.html

• Is Facebook Beacon a privacy nightmare? http://gigaom.com/2007/11/06/facebook-beacon-privacy-issues/

• RIP Facebook Beacon http://mashable.com/2009/09/19/facebook-beacon-rip/

• Dropbox case study—epic scale, one year later http://www.justin.tv/startuplessonslearned/b/286528406

• Managing your reputation in a world of crowd sourcing http://blogs.hbr.org/cs/2008/03/managing_your_reputation_in_a.html

• Why you might choose to be in favor of transparency http://sethgodin.typepad.com/seths_blog/2011/04/why-you-might-be-in-favor-of-transparency.html