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ServiceNow IT Operations Management

You're reading from   ServiceNow IT Operations Management Demystifying IT Operations Management

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Product type Paperback
Published in Apr 2017
Publisher Packt
ISBN-13 9781785889080
Length 266 pages
Edition 1st Edition
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Author (1):
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Ajaykumar Guggilla Ajaykumar Guggilla
Author Profile Icon Ajaykumar Guggilla
Ajaykumar Guggilla
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Toc

What is Orchestration?


Imagine school band with all the kids having different musical instruments and playing to play for a song, some kids play drums, some play violin and so on. How does the music teacher make sure the goal is achieved is through tuning the musical instruments that are played by the kids directing them to achieve the required music through the instructions.

ServiceNow Orchestration works in a similar way; there are many different parts involved in getting activities done manually. ServiceNow Orchestration helps to facilitate and bridge the gap by helping to align all pieces involved to automate the required piece of process activity or function. These are achieved through the workflows in the ServiceNow world.

You might have seen or heard about process flows in the real world. Process flows are sets of procedures or activities that are required to be followed based on a set or defined governance framework or standard requirement. These processes are usually translated into...

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