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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Operational processes and techniques of technical development

What should your platform technical team’s day-to-day activities look like? How do you manage your platform development team or teams? What should your team be watching for in their operational day-to-day and what should they be considering when they are doing development? In this section, we will go over a list of techniques for you and your team to keep in mind.

Teams should manage the accuracy of their estimations and the consistency of their throughput

Platform development teams in operations can become exceptionally accurate at being consistent with their estimates of effort and their actual throughput if the team puts their mind to doing so. This can apply to both teams attempting more waterfall approaches and agile approaches.

All that is required to estimate and determine a team’s throughput is to have the team establish a unit for estimating average team effort (this could be story points...

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