Summary

With what you’ve learned in this chapter, you should be equipped to complete the basics of understanding, designing, and operating a ServiceNow landscape of two to five instances or more. You now understand the operations that are commonly used to synchronize and configure ServiceNow instances, along with the ways in which these operations can be used to create a deployment pipeline that takes code from development through to production.

For more detailed information on the management of scoped applications and update sets, you might also want to refer to the ServiceNow documentation and the system administrator and application developer courses. Additionally, it is a great idea to request a Personal Developer Instance (PDI) from the ServiceNow developer site (https://developer.servicenow.com) in order to get some hands-on experience with ServiceNow environments and the concepts of this chapter in practice.

In the next chapter, we’ll look at how the processes...