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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Creating new reports


By default, Service-Now provides the View/Run module to view the existing report or create new report. In this recipe, you will learn how to create new reports within the Service-Now environment.

Getting ready

For this recipe, all you need is an active Service-Now instance, valid credentials and a role (admin, report admin, or report Group).

How to do it...

  1. Open a web browser (Google Chrome, Firefox, Safari, or Internet Explorer).

  2. Type the instance web address in the address bar.

  3. Log in to the Service-Now instance using the credentials.

  4. Type Report in the search bars (left-hand side).

  5. Now, Click on Create  View/Run module under report application.

  6. Now configure the report as follows.

  7. After click, you will able be able to view selected columns in section 3 as shown in following screenshot:

    Service-Now Create New Report

  8. If you click on the section 1 drop-down menu, you will able to view all the tables (system/custom) from which you can generate the desired report in either the list...

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