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You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Product type Course

Published in Aug 2017

Publisher Packt

ISBN-13 9781788628730

Length 1330 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Authors (3):

Tim Woodruff

Martin Wood

Ashish Rudra Srivastava

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Table of Contents (39) Chapters

Title Page

Credits

Preface

1. Module 1 FREE CHAPTER

Learning ServiceNow

2. The Interface

3. Lists and Forms

4. UI Customization

5. Understanding Data and Relationships

6. Tasks and Workflows

7. UI and Data Policies

8. User Administration and Security

9. Introduction to Scripting

10. The Server-side Glide API

11. The Client-side Glide API

12. Server-side Scripting

13. Client-side Scripting

14. Debugging

15. Pro Tips

16. Module 2

ServiceNow Cookbook

17. Getting Started with Service-Now

18. Performing Core Configuration and Management Tasks

19. Building Data-Driven Application

20. Configuring Alerts and Notifications

21. Building and Configuring Reports

22. Creating and Configuring Workflow Activities

23. Auditing and Diagnosing Service-Now

24. Module 3

Mastering ServiceNow

25. ServiceNow Foundations

26. Developing Custom Applications

27. Server-Side Control

28. Client-Side Interaction

29. Getting Things Done with Tasks

30. Events, Notifications, and Reporting

31. Exchanging Data – Import Sets, Web Services, and other Integrations

32. Securing Applications and Data

33. Diagnosing ServiceNow – Knowing What Is Going On

34. Packaging with Applications, Update Sets, and Upgrades

35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

36. Bibliography

Creating new reports

By default, Service-Now provides the View/Run module to view the existing report or create new report. In this recipe, you will learn how to create new reports within the Service-Now environment.

Getting ready

For this recipe, all you need is an active Service-Now instance, valid credentials and a role (admin, report admin, or report Group).

How to do it...

Open a web browser (Google Chrome, Firefox, Safari, or Internet Explorer).
Type the instance web address in the address bar.
Log in to the Service-Now instance using the credentials.
Type Report in the search bars (left-hand side).

Now, Click on Create View/Run module under report application.
Now configure the report as follows.
After click, you will able be able to view selected columns in section 3 as shown in following screenshot:

Service-Now Create New Report

If you click on the section 1 drop-down menu, you will able to view all the tables (system/custom) from which you can generate the desired report in either the list...

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You're reading from ServiceNow: Building Powerful Workflows Automating IT Service Management

Table of Contents (39) Chapters

Creating new reports

Getting ready

How to do it...

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Authors (3)

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