Reflections
The following sections help us to weave a golden thread using the key points from each of the previous chapters. That way, we can layer new SAP capabilities onto the technology foundation that we use to realize the future business vision for Spark4Life.
Chapter 1 reflections
As we reflect on the key takeaway messages from Chapter 1, Truth and Dare – The CXO Challenges, we identified the eight levers of business change. Many of them are external, yet some are internal to the organization. The chief experience officer (CXO) suite needs to be able to proactively respond to market threats and challenges, yet take proactive steps to seek out new opportunities to differentiate their company in the marketplace, by driving more customer value, increasing profitability, reducing operating costs, and ultimately, increasing market share and shareholder value. This points us to one fact: business transformation is not only constant, but it is also inevitable, relentless...
