Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Redmine Cookbook

You're reading from   Redmine Cookbook Over 80 hands-on recipes to improve your skills in project management, team management, process improvement, and Redmine administration

Arrow left icon
Product type Paperback
Published in Feb 2016
Publisher Packt
ISBN-13 9781785286131
Length 322 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Aleksandar Pavic Aleksandar Pavic
Author Profile Icon Aleksandar Pavic
Aleksandar Pavic
Arrow right icon
View More author details
Toc

Table of Contents (12) Chapters Close

Preface 1. Installing and Running Redmine 2. Customizing Redmine FREE CHAPTER 3. Project Management with Redmine 4. Improving Team Performance 5. Regular and Planned Maintenance 6. Performance and System Tuning 7. Integrating Redmine with Other Software 8. Getting the Most Out of Scripts and Plugins 9. Troubleshooting 10. Making the Most of Redmine Index

Using Redmine with ITIL

ITIL, an acronym for Information Technology Infrastructure Library, is a set of best practices for IT Service Management (ITSM). It is very similar to ISO 20000. ITIL describes processes, procedures, tasks, and checklists, which are not organization-specific and can be applied by an organization to establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is often used to demonstrate compliance and to measure improvement.

Getting ready

Familiarize yourself with ITIL, read some ITIL books, or take courses, and see how your company can adopt ITIL.

How to do it…

Redmine can support ITIL within your organization at multiple points. Considering that ITIL covers the following:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvement

Redmine can find its role...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image