Creating and managing Change and Release Management roles

This recipe provides details on creating and managing the roles required for Change and Release Management using SCSM.

Getting ready

You must plan to meet the following prerequisites before you complete this task:

• Planning: Agree the Change and Release Management categories and roles (for example, use a table to capture the planning information). Plan for groups and queues for security scope filtering:

  Process	Process role	SCSM Security role (template)	AD group	Categories (area)
  Change Management	Change Initiators	Change Initiator	SCSM - CR Change Analysts	Standard - infrastructure
  Change Management	Change Owners	Change Managers	SCSM - CR Change Managers	All Change Management categories
  Release Management	Release Owners	Release Managers	SCSM - RR Release Managers Analysts	All Release Management categories

• Installation and Authorization: You need to have successfully installed the SCSM product, be a user in the SCSM...