Creating Service Request activities
With activities, you can define the process steps that are needed to fulfill the Service Request. This recipe shows how to work with different activities such as Approval Activity and Manual Activity.
Getting ready
To create Service Request activities, open the SCSM 2016 console and navigate to Library | Templates. Open the Service Request template we created in the previous recipe.
How to do it...
The following are steps required to create Service Request activities:
In the opened Service Request Template, click on the Activities tab. Click on the + Activities icon and choose Default Review Activity from the list. Click on OK:
In the Review Activity form, fill in the necessary fields. We will provide a Title and Description. If approval is required from the manager of the requesting user, check the Line Manager Should Review checkbox. The Line Manager is the synced Manager attribute from the users' properties in the users Active Directory domain. In the Approval...
