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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Importing Orchestrator runbooks

This recipe will show you how to set up the Orchestrator connector, which will allow you to import information about your runbooks to allow them to be used within automation activities in Service Request processes.

Getting ready

Before you set up the connector you will need an account within your Active Directory forest for the connector that has the following permissions:

Read properties
List contents
Publish permissions to the root Runbook folder and all child objects

These permissions are granted via the Runbook Designer console.

How to do it...

The following steps will guide you through the process of importing runbook information from System Center Orchestrator into the Service Manager CMDB to allow runbooks to be used as automation activities during Service Requests:

In the Service Manager console, navigate to Administration | Connectors.
In the task pane on the right-hand side click on Create Connector and then select Orchestrator Connector.
Review the Before...