Chapter 15: Support Offerings for Microsoft 365 Services
In this chapter, we're going to take a look at how and when to engage support for your Microsoft 365 environment. It's important to know the boundaries of a service, how to track and interrogate your environment's health, and how to get help when you need it.
There are several resources available to help you understand what is available to you. By the end of this chapter, you should be familiar with the performance and availability you can expect from Microsoft 365, as well as methods for obtaining support.
In this chapter, we'll cover the following topics:
- Understanding Microsoft 365 service-level agreements
- Determining the service health status
- Creating a support request
- Communicating with Microsoft with UserVoice
Let's start!
