Summary

In this chapter, we have gone through digital experience concepts and feedback conversations we had in Chapter 1, Defining Your Digital Experience Strategy, to further define what that means in a technology feature. All of this sets the stage to connect the dots in Chapter 3, Technology Component Identification – Which Parts of Experience Cloud Do I Need?. Your skills are starting to increase in how to conceptually align with Salesforce’s Experience Cloud product suite. Understanding the nuances of the products and subtle differences will be key in exam questions as well. There is a lot of overlap, but the right solution comes down to well-defined and prioritized business features connected to the quickest TTM solutions. At this point, you should have honed the following skills:

• Understanding how you should look at the series of data collected in stakeholder and external advisory board conversations
• Identifying what the feedback themes are
• Aligning...