Summary

In this chapter, we briefly saw what the Salesforce platform is and how it has evolved over the last few years, thanks to Marc Benioff's long-term vision of what a cloud company should offer its customers, by delivering innovation through a completely customizable, trusted, and reliable platform and the introduction of new products to fill in diverse feature gaps thanks to smart acquisitions.

Then, we explored the Salesforce platform architecture and its multitenancy format, which lets Salesforce customers share the same cloud infrastructure and resources, in a scalable and reliable virtual apartment building, where each customer is granted the same amount of computational resources to smoothly run their Salesforce customizations, provided each customer is allowed to access their own data and metadata (data about data).

We introduced the Trailhead portal, which has rapidly become the main place where Salesforce learning takes place and whose modules are referenced throughout this book.

Finally, we saw how to create a DE Salesforce org so that you are free to learn what's explained in this book, to let you test the examples safely and with no risk to the Salesforce CRM's feature customizations.

In the next chapter, we'll start our low-code customization journey with data model customization, the first piece of metadata that tells the platform how the data should be modeled.