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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Marketing execution

At the top of the list for marketing channels, email marketing remains king. For this reason, Dynamics 365 for Marketing includes a new robust set of features. For those familiar with the marketing features in previous versions, you might remember the clunky interface and the limited capabilities around creating dynamic emails. Yes, you had the ability to populate dynamic values in your emails, but that's where the flexibility stopped. These emails were bland and non-formatted – enough for internal notifications but not much more.

Welcome to the new generation of email marketing. Dynamics 365 for Marketing now allows not only dynamic content but also allows us to format email messages with rich, graphical presentations. In addition, now, we have support for an increased volume of email communications, capabilities to monitor the user's interaction with these emails, and can also map customer journeys based on these interactions. Advanced analytics...

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