Human-Centered Design

Impact mapping identified all the different actors and groups of people that can help achieve our goal. It also identified the measurable impacts we would like to have on them. Wouldn't it be great if we could actually meet and engage with some of these people? We could validate our Impact Map with them. We could check whether the deliverables we have in mind would be supported by them. We could learn from them before we write a line of code! We could build a trusted relationship with them whereby we regularly check in with them, test, measure, and learn from them as we start to build out applications.

Human-centered design is an approach to system development that aims to make systems usable and useful by focusing on the users, their needs, and requirements.

There are several major topics that relate to User Experience (UX). Each of these is large enough to fill books of their own and include:

• Design thinking
• Human-centered design
• The...