The connected enterprise
A connected enterprise is one where the business can truly connect with its customers, partners, and employees in a coherent manner to deliver business value at every step with greater productivity. A connected enterprise is always best suited to adapt quickly to industry changes. It applies market insights to pursue opportunities that drive innovation and growth. This, however, requires scrutiny of the existing systems and processes in place and then reimagining the business workflows to aim toward more sustainable growth.
The following diagram depicts how customer outcomes are tightly coupled with the efficiency and effectiveness with which other gears such as employees and partners are operating within an enterprise:
Figure 2.2 – The connected enterprise – synchronicity across customers, partners, and employees
In the next sections, we will look into the various ways in which API-led architectures drive the business...
