Summary
Attitude is the key culprit behind all our failures and mistakes in the hiring process. Everything else is just a chain of outcomes—one leading to another. So, the principal mistake is a casual attitude towards the whole process. Once a recruiter understands and believes in the potential benefits derived from a sound telephone-interview system, a bucket full of problems will evaporate.
Errors in judgment can happen at any stage of the interview. Process errors can be rectified by adequate planning and keen observation with repeated required adjustments, but psychological errors like prejudiced judgment are fatal to the process. Formalization of the process is the key to stamping out psychological barriers to change.
Both miss-selling and over-selling can be detrimental to the career of the arriving candidate. To settle down and become productive in a new organization, the candidate needs reassurance that whatever was promised to them—that they believed—is true and possible, given their...
