Summary

We have seen that planning is an essential element and a guiding factor of the interview process. As per the survey, more than 72 percent of participants reported lack of planning in the telephone interview they faced, which had an adverse impact upon the decision to move ahead with the opportunity.

Telephone etiquette is vital in establishing a positive connection between the interviewer and interviewee. A clear, cordial, and undistracted telephone conversation must be targeted in order to achieve a mutually beneficial communication.

For a telephone interview to be successful, it is important for the recruiter to speak less and listen more. Hence, a careful selection of open-ended questions supported by the interviewer's skillful active listening aids in the development of mutual trust and respect. It also assures both parties that they are moving in the right direction.

A systematic and results-oriented recording, documentation, and assessment mechanism should be developed and formally...