Previous and common events – checking for the simple problems
Ever have your car not started? What’s your first thought? That’s right, your battery is dead. And as you’re charging your battery, you look around the dash for what you left on – starting with the headlights.
This instinct is generated by repeatedly addressing this issue, either by yourself or through the experiences of those around you. We call this institutional knowledge – and it’s worth its weight in gold.
Prior Root Cause Analysis (RCA) documents
Most engineering organizations keep previous RCA documents on hand, which identify prior issues and how they were remedied. These can be useful in understanding how the system has failed in the past, although looking through them during an outage should not be part of the primary troubleshooting process.
When we look through RCA from the past, drift, or the difference between the system in its past state compared...