Summary
We now have a somewhat operational Connect instance. There are still many missing pieces, but you should be able to call your new phone number at this point. If you try your number, you will be prompted with several options that demonstrate some of the Connect capabilities.
It is highly probable that you will come back to some of the items discussed in this chapter several times during your call center's deployment. Picking phone numbers, creating call queues and security profiles, and adding users are all common actions.
The next step in the process is to start creating our contact flows. As we discussed before, contact flows allow you to control the experience for your customers. In Chapter 6, Contact Flow Creation, we will cover creating those contact flows. We will rely on the features we created in this chapter, such as the testing user and operating hours, to test those flows.
