Chapter 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow
The best architectures, requirements, and designs emerge from self-organizing teams.
In this chapter, we want to look at the work involved in a CRM architecture and explore the techniques for designing a software solution that could solve the challenges that businesses are facing both today and tomorrow.
This chapter is not only for architects; it has been written in a way that all team members, including technical and business members, will benefit from.
We will cover the major elements of solution architecture design, including:
- Viewpoints
- Quality attribute trees
- Measurement metrics
- Architecture trade-off techniques
In recent years, the dynamics and the business parameters of markets have been changing rapidly, and we can expect to see a profound innovation in CRM technologies. Therefore, we will see even more fundamental changes in the ways that we design and consume CRM solutions for today and...
