Roadmap
Now that we have seen how you can create a business case, and what the best approach is to identify and design your services, we can look at planning the features, services, and processes. The way to approach this is to create a roadmap. A roadmap is a plan that matches short-term and long-term goals with work packages. It consists of work packages in a specific order.
Work packages
There are several ways of attacking this. You can decide to build service by service, process by process, feature by feature, or a mixture of these three.
Service by service
This means you organize your project scope around entire services. You identify, design, and implement an entire service before you move on to the next service. In our recruitment outsourcing example, two services were identified: HR service and a financial service. If you decide to realize service by service, it means that you first finish the HR service, before you realize the financial service. Often the problem with this approach...
