Working with the report range

The report range feature is applied to only those dates which are very helpful in filtering the reports. On multiple occasions, clients request for a dashboard where they want to see first half (all incident which were create in last 4 hours. Let’s understand this by an example so for an instance if a standard business day is from 8.00 AM to 4.30 PM then we can consider first half from 8.00 AM to 12.00 PM)  call/tasks details with other parameter such as monthly or quarterly. This recipe will teach you to work with a report range.

Getting ready

For this recipe, all you need is an active Service-Now instance, valid credentials, and a role (admin or report admin).

How to do it...

1. Open a web browser (Google Chrome, Firefox, Safari, or Internet Explorer).
2. Type the instance web address in the address bar.
3. Log in to the Service-Now instance using the credentials.
4. In left-hand search box, type reports and click on Report Ranges module under Administration section of report...