Summary

We have covered a lot of topics in this first chapter in Part 4, The Continuous Improvement Phase, of your Salesforce program. First, you learned about the nature of activities in the continuous improvement phase. Then, we introduced the concept of product organizations, why you should aspire to become one, and how you can start the transformation of your organization. Next, we discussed program and platform governance in the continuous improvement phase. Finally, we talked about the history of DevOps and how to evolve your Salesforce DevOps capabilities.

You have now transitioned well into the continuous improvement phase of your Salesforce program – beyond initial project implementation. As you implement the concepts and structures laid out in this chapter, you should begin to see an increase in the rate at which value is delivered to your users and a more reliable system.

In the next chapter, we’ll cover governing and leveraging your Customer360 data...