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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

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Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781801817035
Length 458 pages
Edition 1st Edition
Concepts
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Author (1):
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Mike King Mike King
Author Profile Icon Mike King
Mike King
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Table of Contents (20) Chapters Close

Preface 1. Section 1 Customer 360 Component Products
2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER 3. Chapter2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution 7. Section 2 Architecture of Customer 360 Solutions
8. Chapter 6: Role of a Solution Architect 9. Chapter 7: Integration Architecture Options 10. Chapter 8: Creating a 360° View of the Customer 11. Chapter 9: Supporting Key Business Scenarios 12. Chapter 10: Enterprise Integration Strategies 13. Section 3 Salesforce-Certified B2C Solution Architect
14. Chapter 11: Exam Preparation Tools and Techniques 15. Chapter 12: Prerequisite Certifications 16. Chapter 13: Commerce and Integration 17. Chapter 14: Certification Scenarios 18. Assessments 19. Other Books You May Enjoy

Chapter 10: Enterprise Integration Strategies

By this point in the book, you've learned a lot about the Salesforce B2C solution architecture. You know what the most important component products are, what their capabilities are, and how to integrate them to create a holistic view of the customer.

In most of our examples so far, we've only looked at one B2C Commerce realm, one Salesforce Platform org, and one Marketing Cloud instance. In larger enterprises, the Salesforce picture is often more complex. Multiple B2C Commerce realms could exist in different parts of the world, Salesforce Platform orgs could be set up by different corporate entities at different times, and your Marketing Cloud instance could be subdivided into numerous Business Units (BUs).

This chapter covers some of the complexities involved in implementing a B2C solution architecture in these scenarios. In addition, we'll look at some of the considerations for incorporating additional integration...

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