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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Bringing it in using Import Sets


SOAP and REST direct web services allow you to insert or update table data directly. It is like having all the fields available in a form, without any UI Policy, Client Scripts, or other browser-based checks. This means it is very easy to create and edit data using a SOAP or REST application-but also uncontrolled and unchecked. Business Rules are run to provide an element of validation, but the data format or schema must still match that of ServiceNow. For example, when populating the Priority field for a Maintenance task, one of the choice values must be supplied.

Import Sets is a set of technologies that work together to bring data into ServiceNow. It follows a particular pattern:

  1. The data is imported from a Data Source, which specifies what the data is and where it is stored. This can be a file or information retrieved from a database or web server. After parsing, it is stored unaltered in a staging table.

  2. The data is run through a Transform Map. This bridges...

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