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Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
Languages
Concepts
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Uploading the template to Dynamics 365

After the document template has been prepared, the next step is to upload the template back into Dynamics 365. The following steps show how to do this:

  1. Navigate to Settings | Templates:
  1. Click on UPLOAD TEMPLATE:
  1. Click on the browse link and select the document modified in the section Types of controls:
  1. Click on the Upload button; the following screen will appear:
  1. Just as in step 1, you can upload templates to any of the record forms, or while being in any of the entity views:
Using the uploaded document templates in Dynamics

After the Word templates have been imported into Dynamics 365, the next thing that we'd like to do is generate information using the templates, as follows:

  1. Navigate to the record form for which you want to generate the document by using the uploaded template. Navigate to ... | Word Templates:
  1. Check...
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