About the Reviewer

Justin Zimmer has worked in the contact center technology field for over twelve years. During that time, he has performed extensive software and computer telephony integrations using both PSTN and IP telephony. His current projects include system designs utilizing open source softswitches over more traditional proprietary hardware-based telephony, and the integration of these technologies into market-specific CRM products.

As the Technical Partner of Unicore Technologies out of Phoenix, AZ, Justin is developing hosted contact center solutions for the low-end market. Unicore's solutions present contact centers with low startup costs in a turbulent economy, and allows those centers to scale their business while maintaining a consistent and familiar user interface.

I'd like to thank the countless community contributors that have provided enough online documentation to make this book as accurate and helpful as possible. And I'd like to thank my wife Nicole for putting up with the extra hours spent reviewing this book, as well as my boys Micah, Caden, and daughter Keira for giving up some of their daddy-time for this project.