Communication considerations

We spend 90% of our time as project managers communicating. My guess is the other 10% is spent on seeking a quiet room to eat lunch in, but the fact remains that we communicate a lot! Whether it’s via email, conference calls, meetings about meetings about last week’s meeting, Skype, WebEx, or performance reporting and informal communication with our coworkers, we are constantly communicating. The larger the group or team, the more communication channels you will be working through. I look at this as how many ways my message can go horribly, horribly wrong. There isn’t just one channel of communication, there is a feedback loop in which we hope our message was understood and the other party or parties respond with what they think they understood, and around and around it goes. For example, if I use the communications channels formula...