What are chatbots and conversational AI?

When we think of conversational AI, we reference an evolving field of AI that equips computer systems with the ability to communicate with humans using natural language (NL) in an interactive manner.

Over the past decade, conversational AI-powered voice- and text-based assistants have become embedded in our daily lives, enhancing user experience across diverse platforms and tackling a wide range of use cases. Revolutionizing the way businesses interact with their customers, they have become critical components of a modern digital strategy.

This section aims to provide a comprehensive overview of the field of conversational AI. It will delve into the history of chatbots and conversational AI, highlighting key milestones that have shaped the progression from rudimentary rule-based systems to sophisticated AI-driven chatbots. We will examine advancements in technology, such as NL understanding (NLU) and the progression from rule-based chatbots...