Summary
In this chapter, you have learned how to create and share forms with both internal and external users. You have gained an understanding of the three different ways of achieving a two-way integration between Zoho CRM and Forms. You have gained insights from how globally successful businesses have significantly transformed business processes by using Zoho Forms and Zoho CRM together.
The knowledge and insights gained from this chapter should either inspire you to transform existing processes or allow you to create new value-adding processes that would have been previously unattainable due to a lack of resources.
In the next chapter, you will learn about Zoho Survey, how it works, and the value it can add to your business process by integrating it with Zoho CRM.
