Configuring escalation policies and rules
Once your on-call schedule has been configured, it is time to configure the escalation policies and routing rules. Opsgenie uses the escalation policies, routing rules, and the on-call schedule from the previous recipe to determine who will be alerted when an incident occurs.
Important note
It’s important to get the escalation policies and routing rules correct otherwise you risk sending the alert to the wrong team. The escalation policy you configure will determine which users are notified when an alert occurs. Most importantly, the escalation policy determines the order of which users get notified and when based on how much time has elapsed since the alert was created. If your team doesn’t reply, the next person in the chain gets notified until someone does something to resolve the alert/incident. The routing policy will determine how the notification gets routed when an alert occurs. There are a few different options...