Change management and training

In this section, we’ll explore what’s meant by organizational change management. This fits within the adoption phase of the Salesforce ALM. First, we will learn about what is meant by change management. We will explain the role that training has within change management, how it prepares your stakeholders, and its role in adoption. Let’s start with change management.

What is change management?

Organizational change management is the discipline of taking people and organizations through change. People, and consequently organizations, can find it difficult to embrace change, which can impact the organization’s ability to survive and thrive. Due to its importance to business success, there is a lot of academic research on this, and strategies have been developed to increase change management success rates. The types of organizational change have been categorized, the challenges have been understood, and an established set...