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Salesforce CRM Administration Handbook

You're reading from   Salesforce CRM Administration Handbook A comprehensive guide to administering, configuring, and customizing Salesforce CRM

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Product type Paperback
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Length 328 pages
Edition 1st Edition
Concepts
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Authors (2):
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Mateusz Twarożek Mateusz Twarożek
Author Profile Icon Mateusz Twarożek
Mateusz Twarożek
Krzysztof Nowacki Krzysztof Nowacki
Author Profile Icon Krzysztof Nowacki
Krzysztof Nowacki
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Toc

Table of Contents (16) Chapters Close

Preface 1. Chapter 1: Getting Started with Salesforce FREE CHAPTER 2. Chapter 2: Salesforce Architecture 3. Chapter 3: Getting to Know Data Management 4. Chapter 4: Lightning Experience 5. Chapter 5: Objects in Salesforce 6. Chapter 6: User Management and Security 7. Chapter 7: Automation Tools 8. Chapter 8: Reports and Dashboards 9. Chapter 9: AppExchange and Custom Applications 10. Chapter 10: Service Cloud 11. Chapter 11: Sales Cloud 12. Chapter 12: Salesforce Administrator Exam Preparation 13. Chapter 13: Continuing Education and Career Development 14. Index 15. Other Books You May Enjoy

Who this book is for

This book is for those embarking on their journey with Salesforce for the first time, aspiring to become Salesforce Certified Administrators in the future, and all Salesforce users who want to extend their current knowledge related to Salesforce.

The primary focus of this content is directed towards three key personas, namely the following:

People without hands-on experience with Salesforce – If you’ve ever thought about working in the Salesforce ecosystem but don’t know where to start, then this book is for sure for you. It’s sufficient to have a basic understanding of how the software works. The rest you will learn from us.

Salesforce beginners wanted to pass the Salesforce Certified Administrator exam – People with a few months’ experience with Salesforce who want to prepare themselves for the Salesforce exam.

Salesforce junior consultants – These people will be able to complete their knowledge with this book, as we cover elements that can easily be overlooked in our day-to-day work.

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