Bot operating model
An operating model is a collection of all the best practices pertaining to the vision and mission of the organization. It entails the organization design that best supports the delivery of RPA projects. It defines the strategy for governance and defines a pipeline for demand management. The delivery model, service model, people management, and technology selection are all defined and managed under the bot or RPA operating model. Let’s review the sections of an operating model in detail:
- Vision and mission: Every RPA program should start with a vision and mission. The vision and mission should define the types of business benefits and clearly outline the strategy that should be followed by the RPA teams. This allows the teams to focus on the outcome and the return on investment (ROI) they will be getting from RPA projects.
- Defining the organization structure: This is crucial for the operation of the RPA program. RPA is not just about implementing...
