Technical requirements
For this chapter, you will need access to an AWS account. Please make sure that you follow the instructions specified in the Technical requirements section of Chapter 2, Introducing Amazon Textract, to create your AWS account. You will also need to log into the AWS Management Console before trying the steps in the Building an NLP solution to improve customer service section.
The Python code and sample datasets for our solution can be found at https://github.com/PacktPublishing/Natural-Language-Processing-with-AWS-AI-Services/tree/main/Chapter%2006. Please use the instructions in the following sections, along with the code in this repository, to build the solution.
Check out the following video to see the Code in Action at https://bit.ly/2ZpWveN.