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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Efficiently transferring data to the client


Moving information from the instance to the browser is one of the most time consuming operations that you will need to do. The information you want could be many thousands of miles away, or it may take some time for the instance to process it. The users will not be impressed if their browser freezes while they wait.

We've already seen how the getReference function of GlideForm allows you to pull data from the instance through a reference field. This retrieves all the fields of a single record. But, it doesn't give very much control over what is sent and received.

GlideAjax is a technique that allows you to craft specific communication between the server and client, ensuring that only relevant data is transferred. Let's create a reusable way of grabbing the value of a single field of a record.

Tip

Since GlideRecord is not available to scoped apps, GlideAjax is the only way to get data from the client. However, it is also recommended to use it in non...

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