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Mastering ServiceNow

You're reading from Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

Product type Paperback

Published in Oct 2016

Publisher Packt

ISBN-13 9781786465955

Length 656 pages

Edition 2nd Edition

Tools

ServiceNow

Concepts

System Administration

Author (1):

Martin Wood

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Table of Contents (12) Chapters

Preface

1. ServiceNow Foundations

2. Developing Custom Applications FREE CHAPTER

3. Server-Side Control

4. Client-Side Interaction

5. Getting Things Done with Tasks

6. Events, Notifications, and Reporting

7. Exchanging Data – Import Sets, Web Services, and other Integrations

8. Securing Applications and Data

9. Diagnosing ServiceNow – Knowing What Is Going On

10. Packaging with Applications, Update Sets, and Upgrades

11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Digging into Jelly

The web's language is HTML. Every page rendered by a web browser has some HTML content. Therefore, the ultimate job of any website is to generate the HTML that contains data formatted in the desired manner. The browser then renders it and hopefully displays something beautiful, informative, and useful.

ServiceNow uses Jelly to generate HTML. The Jelly processor in ServiceNow takes in an XML template and produces HTML. There are a variety of Jelly elements, including variables, loops, and conditions, which means that the produced HTML depends on the data that the processor is fed. In addition, ServiceNow has extended beyond the standard Jelly tags, allowing JavaScript to be used inside a Jelly XML document while also incorporating caching. This makes it powerful and fast!

Tip

The name Jelly was originally short for Java Elements. You can find more information about it at http://commons.apache.org/jelly. It is not something to eat!

While Jelly is very powerful, it is slowly...

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Authors (1)

Wood

Wood

Martin Wood has spent almost 10 years spreading the word about ServiceNow. He has been lucky enough to see the company and platform grow from the very start, beginning as one of the earliest customers in 2008, when he built one of the first custom applications. He enjoyed the experience so much that he joined the company in 2009. There onwards, he worked with a variety of clients, from blue-chip enterprises to SMEs, helping them harness the power that the platform brings. More recently, he has taken that experience and used it to shape the latest services and products that ServiceNow creates. Martin has always been passionate about helping people make informed decisions, whether that is at the ServiceNow user conference, or over a pint in a pub. Martin lives in the beautiful Berkshire countryside in the UK with his wife Sarah. They both love exploring the world and enjoying good foodand great wine!

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