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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Scripts files from the server


One of the main themes over the last couple of chapters, has been performance. That's not an accident. Whether you're sending AJAX requests to the client from the server, or sending script files from the server to the client - whether you're executing synchronously, or asynchronously - it's important to always consider "what impact will this have on the user experience, can I improve that, and (if not), is it worth it?"

Often, a few-millisecond delay in processing is well worth the added or improved functionality that a given feature might add, but even so, it's important to consider whether there is a more efficient way to accomplish the same end-goal. "Lag", or non-responsiveness, is a cumulative frustration. Here are a few things to avoid, in order to maintain a positive user experience. These are not hard "rules" that must always be followed, but they are general guidelines that, if you go against, you should consider the reason, and if there is an alternative...

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